A Copilot Studio helpdesk agent in Teams, grounded to an approved SharePoint knowledge base so employees only see answers the IT team wrote. How it is architected, which tools were deliberately turned off and why, what it costs per interaction, and the behaviours that only appear once it is running in the real Teams client.

A grounded Copilot Studio agent for IT runbooks in Teams. The refusal is engineered on purpose. The model picker is also a data-residency decision.

A custom AI assistant built on n8n and Claude Haiku that answers visitor questions, books calls via Microsoft Bookings, and routes contact messages through email. This is a breakdown of how it works and why the same pattern applies to any business website.

How I built an AI-powered help desk using Microsoft 365, n8n, and SharePoint that only responds with IT-team approved answers.