AI Help Desk on n8n and Microsoft 365 - Full Demo Streamline your IT support and customer service operations. In this full demo, discover how to build an autonomous AI Help Desk Assistant utilizing n8n and Microsoft 365 to automate ticket sorting, generate instant resolutions, and seamlessly manage support communications. Whether you are looking to scale your team's support capacity or master advanced n8n automation, this step-by-step walkthrough shows you how to connect an AI agent directly into your daily enterprise workflows. Get the n8n Workflow Template & Resources: Download the n8n JSON file: [Insert Link Here] Step-by-Step Setup Guide: [Insert Link Here] Try n8n Cloud: [Insert Link Here] --- Key Chapters & Timestamps 00:00 – Introduction & AI Help Desk Overview 02:15 – Architecture: How n8n Connects to Microsoft 365 04:45 – Automating Email (Outlook) Support Triage 08:30 – Handling Live Chat (Microsoft Teams) Escalations 12:10 – Integrating Voice & Phone Call Logs 15:40 – Designing the AI Prompt and Tooling Logic in n8n 19:15 – Full End-to-End Live Demo * 23:00 – Production Best Practices & Security --- What This Video Covers: 1. Multi-Channel Support: Watch how the AI agent simultaneously monitors Outlook emails, Microsoft Teams chats, and incoming phone logs to ensure no ticket is missed. 2. Context-Aware AI Routing: See how the AI classifies incoming issues, determines urgency, and extracts system information automatically. 3. Microsoft 365 Native Integration: Learn how to tap into Microsoft Graph APIs inside n8n without writing complex code. 4. Human-in-the-Loop: Discover how to set up safety guardrails where the AI drafts responses but waits for a human agent’s approval for high-priority accounts. If you found this automation tutorial helpful, please consider liking the video, subscribing for more workflow breakdowns, and leaving a comment below if you run into any issues during your build.