https://www.get2cloud.ca/modern-workplace-articles daily 0.75 2026-08-07 https://www.get2cloud.ca/modern-workplace-articles/passwordless-onboarding-temporary-access-pass monthly 0.5 2026-08-23 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/26e7b94f-fb55-428d-85ee-946af91b4995/fig01-authentication-methods-policy-list.png.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 1. The starting state. Temporary Access Pass is already enabled and targeted in this tenant; Passkey (FIDO2) is not. Both live in the same Authentication methods policy, and neither does anything for a user until it is enabled and scoped to them. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/08120f37-d7e5-43f4-9a66-19f55857891d/fig02-tap-configure-pane.png.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 2. The Configure pane. One-time use changes the enrollment flow more than any other setting here. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/69f3fd61-654a-43f5-8b8e-6226f08988d0/fig03-tap-details-dialog.png Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 3. The pass value displays once. Copy it before selecting OK, because there is no way to view it again. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/16be0dc4-7c43-4f37-8712-0d7764d9cc36/fig04-tap-signin-password-fallback.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 4. The password is unused and still usable. Entra offers it as an alternative on the same screen that accepts the pass. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/1a058402-3d63-4651-873a-c82cfe9a095f/fig05-registration-campaign-all-users.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 5. A registration campaign enabled for all users. Enabled and targeting all users, this intercepts a Temporary Access Pass sign-in before the user reaches Security info unless the onboarding group is excluded. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/0730aabc-f79c-465f-86be-269cb7ccb8fb/fig06-interrupt-mode-methods-offered.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 6. Interrupt-mode registration. Passkey (FIDO2) was enabled and targeted at all users, and it is not on the list. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6aa001ac-5a80-4ecb-bd4e-c5491e50d85b/fig08-interrupt-mode-dead-end.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 8. Interrupt mode reporting that no methods are enabled, on an account with passkey enabled and in scope. The user is sent to the admin who already enabled it. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6652adea-6a7f-462f-97e4-bc966cc21d11/fig07-security-info-methods-available.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 7. The same tenant after both changes. Passkey in Microsoft Authenticator and Passkey are now offered. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/eaf7c601-c3b9-4bc7-a231-b0423105fa72/fig09-signin-authentication-details-tap.PNG Modern Workplace Articles - Passwordless onboarding with a Temporary Access Pass: day one without a password  - Make it stand out Figure 9. The sign-in that matters. Authentication method: Temporary Access Pass, on an account that has never been given its password. https://www.get2cloud.ca/modern-workplace-articles/a-copilot-governance-baseline-what-to-settle-before-you-turn-it-on monthly 0.5 2026-08-06 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/ac75ed1a-9744-4df2-affa-b1c1d86b1174/Copilot+-+overview.PNG Modern Workplace Articles - A Copilot governance baseline: what to settle before you turn it on - Make it stand out Figure 1. The Protection summary reports a running policy and two items protected by default. The Recommendations panel on the same page reports no policy detected. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/ef82885d-44d9-47ac-893e-8165044656ee/Copilot+-+DLP.PNG Modern Workplace Articles - A Copilot governance baseline: what to settle before you turn it on - Make it stand out Figure 2. The same claim, seen from Purview. The card header reports that no policy has been created, the body text describes what that policy is currently doing, and the four policies in the list are tenant-created and enforcing. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/470a6288-3acd-4e33-a7ee-b1753e2597ad/Copilot+-+in+dlp+image+3.PNG Modern Workplace Articles - A Copilot governance baseline: what to settle before you turn it on - Make it stand out Figure 3. Selecting the Copilot location disables every other location in the policy, which is why Copilot DLP is always a policy of its own. https://www.get2cloud.ca/modern-workplace-articles/ybrxz2soqzvervj5hr8g9p8oqxflqs monthly 0.5 2026-08-04 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/5a158703-4f86-498b-9212-203f838a1aa8/token-protection-bound-desktop-outlook-exchange.png.png Modern Workplace Articles - Token protection in Conditional Access: what it stops, what it does not, and how to deploy it without breaking sign-in  - Make it stand out Figure 1. Entra sign-in log showing Token Protection Sign In Session Bound for desktop Outlook against Exchange Online. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/913a8b6e-1222-4a23-bc51-7975bdca49c5/token-protection-none-browser-outlook-web-exchange.png.png Modern Workplace Articles - Token protection in Conditional Access: what it stops, what it does not, and how to deploy it without breaking sign-in  - Make it stand out Figure 2. Entra sign-in log showing Token Protection Sign In Session None for a browser session against Exchange Online. https://www.get2cloud.ca/modern-workplace-articles/break-glass-accounts-in-microsoft-entra-id-design-governance-and-what-mandatory-mfa-changes monthly 0.5 2026-08-04 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/8fe4183c-5cdd-4598-a3bf-4130d97c0824/entra_bg_exclusiion_group.png Modern Workplace Articles - Break-glass accounts in Microsoft Entra ID: design, governance, and what mandatory MFA changes - Make it stand out Figure 1. The SG-BreakGlass-Exclude group with both Emergency Access accounts as members. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/4f31fe3c-891b-4778-a129-b718388d6401/breakglass-permanent-global-admin.png Modern Workplace Articles - Break-glass accounts in Microsoft Entra ID: design, governance, and what mandatory MFA changes - Make it stand out Figure 2. Both Emergency Access accounts hold Global Administrator as a permanent active assignment, shown under Active assignments in PIM rather than Eligible. https://www.get2cloud.ca/modern-workplace-articles/conditional-access-baseline-2026 monthly 0.5 2026-08-04 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/5c650944-3a90-41d8-8366-5fc687c5b105/AllCAs.png Modern Workplace Articles - Conditional Access in 2026: how to design a baseline that actually holds Figure 1. Microsoft Entra Conditional Access policy list showing the CA002 through CA012 baseline with each policy’s state, mix of On and Report-only. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/0e19bb5e-0752-4aa4-adf8-e8be352cd253/IMG_2977.jpeg Modern Workplace Articles - Conditional Access in 2026: how to design a baseline that actually holds Table of the eleven-policy Conditional Access baseline, CA002 through CA012, showing each policy’s target, condition, grant or session control, and starting state. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/8f47a524-a646-4357-a14a-352a9c303b98/Screenshot+2026-06-18+162355.png Modern Workplace Articles - Conditional Access in 2026: how to design a baseline that actually holds Figure 2. CA002 grant controls showing Phishing-resistant MFA selected and the authentication-strength constraint. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/cfcfaa02-9c05-494d-b996-c70f4ebe22cb/MFA_Eroll+devices.png Modern Workplace Articles - Conditional Access in 2026: how to design a baseline that actually holds Figure 3. Entra device settings showing the MFA registration toggle set to No with Microsoft's recommendation to use Conditional Access. https://www.get2cloud.ca/modern-workplace-articles/windows-autopilot-or-device-preparation monthly 0.5 2026-08-07 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6caf58ef-3efe-4bce-88f6-64f35d1105b8/autopilot_decision_diagram.png Modern Workplace Articles - Windows Autopilot or Device Preparation: which one to use in 2026 (live demo) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/e91cbbc0-3c3a-45ba-ad23-e11ad24ecefe/red+boxes.png Modern Workplace Articles - Windows Autopilot or Device Preparation: which one to use in 2026 (live demo) - Make it stand out Figure 1. Intune admin center, Devices, Enrollment, Windows tab. Device preparation policies and classic Autopilot configuration tiles. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/ec2a065e-de21-4d6f-9bba-f0a272970265/table.PNG Modern Workplace Articles - Windows Autopilot or Device Preparation: which one to use in 2026 (live demo) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/12b29bb7-6fae-4237-8e75-65f40cc1cc30/DeviceAutoPilotDevicePreparation.PNG Modern Workplace Articles - Windows Autopilot or Device Preparation: which one to use in 2026 (live demo) - Make it stand out Figure 2 .Classic Autopilot Enrollment Status Page (left) vs. Windows Autopilot device preparation progress page (right). https://www.get2cloud.ca/modern-workplace-articles/powershell-intune-7-scripts monthly 0.5 2026-05-30 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/a9c5f09d-dad7-4e14-994b-22dc44f19bf1/signin+to+graph.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 1. Microsoft Graph PowerShell authentication prompt after running Connect-MgGraph https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/a9b2f3ac-fbd3-4299-9af4-1e8f5a7381f9/Graph+welcome.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 2. Successful Microsoft Graph connection confirmed in PowerShell 7 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/d148d996-d7b9-4bbd-bce7-b1a70e7caac4/device+list.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 3. Script 1 output device inventory exported to CSV and opened in Excel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/34eaa72f-4927-4220-ab4d-a09b6ce4d669/Script+2+output.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 4. Script 2 output: compliant devices by compliance policy https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/b9caebb3-353e-43c8-8dfc-3f8ff78d2dbb/Device_encryption.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 5. Script 3 output: showing device encryption status exported to CSV and opened in Excel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/43db7f53-8769-4680-b532-a5f92aedfa50/unencrypted_devices.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 6. Script 4 output: unencrypted Windows devices exported to CSV and opened in Excel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/09d1c56c-af7e-4a76-ba05-b89c90aa1422/stale.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 7. Script 5 output showing stale devices with no sign-in activity for 30+ days exported to CSV and opened in Excel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/1422cf36-5841-44b3-9d5a-443e21d57369/disk.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 8. Script 6 output: low disk space devices exported to CSV and opened in Excel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/41f7047b-9169-4840-a6a3-36243e98d82b/oldos.png Modern Workplace Articles - PowerShell for Intune Admins: 7 Scripts That Will Save You Hours Every Month - Make it stand out Figure 9. Script 7 output: showing devices below target build 10.0.26100.8514 exported to CSV and opened in Excel https://www.get2cloud.ca/ai-automation-articles daily 0.75 2026-08-07 https://www.get2cloud.ca/ai-automation-articles/copilot-studio-teams-helpdesk-agent monthly 0.5 2026-08-04 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/13085c22-5b02-4232-b995-017d20169348/dlp-+agent+app.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 1. Published to the tenant app store under Built for your organisation. Access is scoped to an Entra ID security group, so it appears only for people in the pilot. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/64ec19fc-5fcf-486d-9ebb-2688d05544ed/dlp-that+didn%27t+work.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 2. The follow-up path. One urgency question, then a ticket ID the employee can quote back. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/94991015-988f-4e0e-81ca-e85db6c20617/dlp-servicedeskfollowup.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 3. Follow-up cards are orange and carry a different subtitle, so the service desk can tell a repeat from a first report without opening it. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/7b60587a-35fd-4a55-895c-54e1a3987538/dlp-escalationnewissue.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 4. A question with no knowledge base match becomes a red card rather than a dead end. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/4fe15160-10aa-4f29-ba8d-01c0086efa08/dlp-escalationemail.png AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 5. The same escalation reaches the mailbox with the ticket ID in the subject, so it threads and searches without anyone opening Teams. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/9d354e72-3187-4489-9ca1-68970b58c45b/dlp+-+approval+card+new.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 6. The delegated posting path costs one consent click per employee. This is the most visible tradeoff in v1. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6eb88c5f-4202-48b4-85ea-413ab7dbf8e3/dlp+-+powerautomate+flows.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 7. Three instant flows, each called as a custom action from a topic. Two carry the premium connector marker. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/2040d03d-6969-428c-b43c-a8e7ce2f2c67/dlp+-+tools.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 8. Three custom actions on, both Work IQ tools off. The off switches are the governance decision. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/e89a11e6-a921-4526-8120-264a3b5b5dbe/dlp-howtoresetpassword2.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 9. The grounded steps are correct. The closing sentence refers to the employee's earlier ticket and reports a routing action that never took place, both under the same citation. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/8fb7ac10-d196-47fa-9c6a-06fe68eae02b/dlp-conversation+boosting.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 10. The branch now redirects to Escalate, which is what turns an unanswerable question into a ticket. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/4f0be1bf-870b-4a5b-963a-07de82e9b75b/dlp-+new+conversation.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 11. Reset Conversation fires on natural phrasing. Typing "new conversation" produces a confirmation prompt and a fresh start. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/02549c77-d4d8-4a04-8085-77eef0fbb852/dlp-+after+resseting+conversation.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 12. The same question after the reset. The response ends at the citation, with no reference to the earlier ticket. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/1d049ac1-9f53-43b6-a873-a1e197f62942/dlp-escalationlog.PNG AI & Automation Articles - A Teams IT helpdesk agent in Copilot Studio: what shipped in v1 and what the test panel never showed - Make it stand out Figure 13. Escalations land in the log with the channel and outcome recorded. Answered questions currently do not. https://www.get2cloud.ca/ai-automation-articles/a-grounded-it-knowledge-agent-on-copilot-studio-and-sharepoint-locked-to-your-runbooksnbsp monthly 0.5 2026-08-04 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/3a537e36-a740-4fd7-8e9e-e7196a01c348/Copilot+-+Ask+about+CA.PNG AI & Automation Articles - A Grounded IT Knowledge Agent on Copilot Studio and SharePoint, Locked to Your Runbooks  - Make it stand out Figure 1. Ask Runbook in Teams: a plain-language question returns structured steps with a citation link to the source runbook. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/36137a2a-0331-4a81-aca4-a238294eae1d/Copilot+-+Convewrsation+Boosting.PNG AI & Automation Articles - A Grounded IT Knowledge Agent on Copilot Studio and SharePoint, Locked to Your Runbooks  - Make it stand out Figure 2. Refusal Message node on the All other conditions branch, ending the topic explicitly instead of falling through to the platform default. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6d6902c4-3838-4770-8ac4-14e1c97009e9/Copilot+-+Permissions.PNG AI & Automation Articles - A Grounded IT Knowledge Agent on Copilot Studio and SharePoint, Locked to Your Runbooks  - Make it stand out Figure 3. First-use consent: each engineer approves the two Work IQ Preview connectors once, both using delegated permissions. https://www.get2cloud.ca/ai-automation-articles/ai-assistant-website-n8n-claude monthly 0.5 2026-08-07 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/8df14027-b17f-4fb8-81e6-2156e5abaf70/demoAIpagefull.png AI & Automation Articles - An AI Assistant for Your Website, Built on n8n and Claude (live demo) - Make it stand out Figure 1. Get2Cloud demo page at aichatbotdemo.get2cloud.ca/demo.html https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/28dc6437-1394-46a7-bce9-e41d3398dd50/chat+window.png AI & Automation Articles - An AI Assistant for Your Website, Built on n8n and Claude (live demo) - Make it stand out Figure 2. Chat AI Assistant widget showing a live visitor conversation https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/4fbb304f-4ab8-418e-ad08-decab94dea39/Telegram.png AI & Automation Articles - An AI Assistant for Your Website, Built on n8n and Claude (live demo) - Make it stand out Figure 3. Telegram turn notification showing session ID, visitor message, and bot reply https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/7acb1afe-255b-4c27-bae7-c6cbed1c8f32/Bot+flow+with+graph.png AI & Automation Articles - An AI Assistant for Your Website, Built on n8n and Claude (live demo) - Make it stand out Figure 4. n8n workflow with Microsoft Graph API email routing https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/0805b6d0-4935-4de4-aa5e-f127a286dfd4/bot+flow+gmail.png AI & Automation Articles - An AI Assistant for Your Website, Built on n8n and Claude (live demo) - Make it stand out Figure 5. n8n workflow with Gmail email routing https://www.get2cloud.ca/ai-automation-articles/i-built-an-ai-help-desk monthly 0.5 2026-08-07 https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6301ce02-50ad-4848-a16d-dd2e232f674e/Operations+Dashboard.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 1. AI Help Desk Assistant Operations Dashboard https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/6e6ce2e2-2795-4879-89ed-92a611bb2e2e/AI+Model+Deployed+in+Microsoft+Foundry.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 2. AI Model Deployed in Microsoft Foundry ‍ ‍ https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/e62ae6b8-1b17-445b-b0a4-a3f6eef4550f/ElevenLabs+Voice+Agent+Configurations.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 3. ElevenLabs Voice Agent Settings https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/5beec8c9-a69f-4eb2-828b-83cca8c006db/SharePoint+KB+Knowledgebase.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 4. SharePoint HelpDeskKB List https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/c8328ba9-31e1-4338-8b55-0f322d8ddeae/Outlook+channel+n8n+workflow.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 5. Outlook channel n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/60f8886b-95a1-4d40-a6b4-5f785285833a/Graph+Subscription+renewal+n8n+workflow.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 6. Graph Subscription renewal n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/84ab290f-62be-4078-8048-806a3e97ae92/Microsoft+Teams+n8n+workflow.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 7. Microsoft Teams n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/69a9ff5a-0fbd-4fd2-9aa1-50a2e93cef2e/ElevenLabs+agent+tools+panel+with+the+six+configured+tools.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 8. ElevenLabs voice agent tools panel with the six configured tools https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/06a289e5-434a-4327-87e8-c9b0463a3f82/new_voice_lows.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 9. ElevenLabs voice agent n8n workflows https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/0d0e54e3-6536-4339-953e-d7ed623511b2/Caller+verification+n8n+workflow.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 10. Caller verification n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/1f954e23-2105-411c-ba88-6020d85c01c1/Voice+channel+KB+lookup+n8n+workflow+.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 11. Voice channel KB lookup n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/c82fa701-05a2-4568-b907-69d563c3ddd4/Voice+Channel+Send+Instructions.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 12. Voice channel send Instructions n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/8443181c-8485-4d9f-930f-150b718e3713/Voice+channel+escalation+workflow+.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 13. Voice channel escalation n8n workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/11971c9c-3c5a-41cd-85c6-0cc13c92a16b/Fix+Steps+sent+to+user.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 14. Auto-resolve email sent to a user with the resolution steps https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/00cc6f01-1141-4997-b62a-303078b91dcd/Service+Desk+Manager+Auto_Resolve_Card.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 15. Teams auto-resolved card posted in Service Desk Manager channel. https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/f4a4ee49-8582-495c-ad7c-2a426ad54881/Escalation+Email+sent+to+user.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 16. Escalation reference email sent to a user https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/0ea5256e-4634-418c-a4a2-ae3e5c3d415c/non+fixable+issue+sent+to+SD+escalation.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 17. Escalation email sent to Service Desk team https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/20cb9242-8a1e-450a-bd72-5f3f211cf011/non+fixable+issue+card+sent+to+SD+Teams+escalation.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 18. Escalation card posted in Service Desk Teams channel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/83f19fe6-b6e6-4a10-a366-ccde97003f90/escalation+email+sent+to+SD.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 19. Follow-up escalation email sent to Service Desk team https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/30c44408-ef1d-4e82-8b46-3a0f2c1f3751/Escalation+card+sent+to+SD.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 20. Follow-up escalation card posted in Service Desk Teams channel https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/74e2bcad-d1be-4ff0-b98d-51ab9e9f9720/PowerAutomate.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 21. Power Automate webhook flows for Teams card posting https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/495eec22-8477-42ba-849d-63a6d782f798/Error+Handler+n8n+workflow.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 21. n8n Error Handler workflow https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/35da95e9-1362-4479-8425-0e9bbc712535/Log+in+in+screen+for+IT+Helpdesk+Automation+Console.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 22. IT Helpdesk Automation Console sign-in screen gated by Entra ID https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/c978fffc-a28f-4869-8fbd-8bff8123b71b/Operations+Dashboard.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 23. IT Helpdesk Automation Console operations dashboard https://images.squarespace-cdn.com/content/v1/696fe52d0dfda56a06a80a41/592f699b-be53-4029-9018-df36fa53bb17/dashboard2.png AI & Automation Articles - An AI Help Desk Built on n8n and Microsoft 365, Locked to Your Approved KB (live demo) - Make it stand out Figure 24. 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